Scenarios | CJP Institute

CJP Professional Profiler

Scenario 1 of 36

A new collection arrives in store. You have received the basic product information, but several pieces use design ideas and techniques that are unfamiliar to you. Customers are likely to start seeing the collection today.

Which response feels most natural to you?

Discuss the collection with colleagues, comparing what each of you has noticed and sharing useful knowledge before customers start asking about it.

Start by thinking about the customers who might respond to the collection and work out which aspects are likely to matter most to them.

Spend some time exploring the collection yourself, identify what you do not understand, and find reliable information to fill the most important gaps.

Familiarise yourself with the key information provided and begin using the collection with customers, building your understanding through the conversations that follow.

If you are human, leave this field blank.