Frequently Asked Questions
Who is CJP designed for?
CJP is designed for jewellery professionals at every stage of their career, including retail sales associates, store managers, business owners, manufacturers, suppliers and industry consultants.
Whether you are thinking of a career, new to the industry or an experienced professional looking to strengthen your commercial skills, CJP provides practical learning that can be applied immediately.
How was CJP developed?
CJP draws on over 20 years of development, beginning with recognised global frameworks for sales professionals.
Around 10 years ago this evolved into The Complete Entrepreneur, covering the core competencies for a new generation of business professionals.
Responding to industry demand, this framework has now been adapted specifically for jewellery professionals, covering the front of house skills needed to grow your business.
Do I need previous jewellery industry experience?
No. CJP is structured so that newcomers can build a strong foundation while experienced professionals can deepen their commercial knowledge and leadership capabilities.
The programme focuses on mindset, business skills and customer engagement rather than technical gemmology.
Can I study at my own pace?
Yes. All courses are delivered online and can be completed at a pace that suits your schedule. You can work through lessons in a concentrated period or spread your learning over several months while continuing your normal work responsibilities.
How will CJP help my career or business?
CJP is designed to help jewellery professionals improve customer conversations, build trust, create more value, increase commercial confidence and develop stronger business results.
The programme focuses on practical application, helping learners turn knowledge into measurable performance improvements.
Can CJP be used for team development?
Yes. CJP includes options for retailers, manufacturers and industry organisations that want to develop multiple team members using a consistent learning framework.
Team programmes can be supported through coaching guides, facilitator resources and structured development pathways.
Can I use CJP for internal training?
Organisations with fewer than 10 front of house employees can apply for a limited internal training license. This license does not permit reproduction or distribution of CJP content.
Employees who want to achieve certification will need to register separately with CJP.
Organisations with 10 or more front of house employees should contact CJP to discuss a dedicated team solution.
Can I use CJP for third-party training?
Trainers and coaches who want to use CJP content for third-party training should contact CJP to arrange an independent license.
How much does CJP cost
CJP is sold as individual courses or as a complete bundle. Bundle pricing offers the lowest cost per course. Visit the course pages for current pricing.
Is there a discount for teams or bulk enrolment?
Organisations enrolling multiple front of house employees should contact CJP to discuss options. Pricing depends on team size and requirements.
What do I actually get when I enrol?
Each course includes video lessons, worksheets, exercises, and knowledge quizzes.
Coaches also receive facilitation guides and coaching guides to support their teams. All content remains accessible after completion for ongoing reference.
What is the difference between Individual, Coach, and Teams access?
Individual access is designed for personal learning and certification. Coach access adds facilitation guides and coaching tools to support others. Teams access is designed for organisations developing multiple employees through a consistent framework.
Visit the relevant course page for details on what is included.
How long does the programme take to complete?
The full programme is comprised of eight courses, and each course has six learning units.
If you invest a reasonable amount of time in the introduction videos, activities, personal reflection and quizzes, then a unit should be completed in around an hour.
It’s then up to you whether you want to get as much done as possible right now, or spread it out over a long period.
Do I get a certificate?
Yes. Learners who complete all three tracks, Mindset, Toolset, and Skillset, receive the Certified Jewellery Professional programme completion credential.
This recognises time time, money and energy you have invested to develop more commercial awareness, professional capability, and commitment to excellence.
What happens if an employee leaves after certification?
Certification belongs to the individual, not the employer. If a certified employee leaves your organisation, their CJP credential goes with them.
Replacing them in your team will require a new registration.
Can CJP content be white-labelled or co-branded?
Co-branded and partner pages can be arranged for qualifying organisations. Contact CJP to discuss your requirements.
White-labelling of course content is handled on a case by case basis.
Does CJP integrate with our existing LMS or training programme?
CJP is delivered through its own platform rather than third-party LMS integration.
However, there are options available for third party integrations.
Organisations with existing training programmes should contact CJP to discuss how CJP can complement their current approach.
Is CJP recognised worldwide?
CJP is built on globally recognised sales and business frameworks, not on local or regional standards. The programme is designed to be relevant to jewellery professionals wherever they are based.
Certified Jewelry Professional
Build the mindset, knowledge, and practical skills to become a trusted adviser, create exceptional customer experiences, and develop a career you can be genuinely proud of.
Learning Assets
Through expert led videos, practical worksheets, individual and group activities, knowledge checks, and structured coaching support, learners build understanding, apply new skills, reinforce knowledge, and continue developing long after the course is complete.
Video Lessons
Learner Worksheets
Exercises and Activities
Knowledge Quizzes
Coaching Assets
Through structured coaching conversations, reflection exercises, and development prompts, they reinforce workplace application, encourage continuous improvement, and help transform new knowledge into lasting professional habits and improved performance.
Facilitator Guides
